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enComm

AI-Native Subscription Recovery & Retention

Recover Subscription Revenue Before It’s Lost.
enComm is the AI-native subscription platform for Shopify brands.

Built to reduce churn, recover failed payments, and maximize
subscriber lifetime value — automatically.

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Try the Recovery Engine

Shopify-native  .  No-code setup  .  Works with Klaviyo, Attentive, & more 

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Trusted by Modern Subscription Brands

incense
baskets
moneyclip
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washi
dogcrush_boutique
vaginesse
strike_four
golden_zen
purocor
lash_genie
herkandlebox
grd_creations
four_twenty_six
ancient_roots
southern_sol
atlantis
litty
peace_valley
bengals
clinical daily logo
Twinkle logo
venorx-logo

20%

Average subscriber reactivation rate

3x

More failed payments recovered

40%

Lift in subscriber lifetime value

∞

Adaptive AI recovery sequences

enComm

The Problem

Subscription Revenue Leaks Everywhere

Customers cancel. Cards fail. Subscribers disengage. Revenue disappears silently.

Most subscription platforms have:

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Fixed Retry Schedules

Same timing, same sequence for every customer — regardless of failure type or subscriber value.

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Generic Dunning Emails

Identical copy to every subscriber. High-value and low-value customers are treated the same.

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Static Cancellation Flows

A single exit page. No intelligence. No personalisation. No understanding of why they're leaving.

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Disconnected Retention Systems

Billing, cancellations, and dunning are handled separately. No shared context. No unified recovery.

Revenue Gone

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The Shift

Subscription Billing Was Never the Hard Part.
Keeping Subscribers Is.

Modern subscription brands need intelligent systems that:

01

Predict

Identify churn risk before subscribers decide to leave — detecting signals before cancellations, before failures, before revenue is at risk.
02

Recover

Recover failed payments with adaptive, personalised plans built around each subscriber’s unique history, value, and communication patterns.
03

Retain

Prevent cancellations, reactivate lost subscribers, and maximise lifetime value — continuously, not just when revenue is already gone.

That's what enComm was built for.

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The enComm Difference

Every Subscriber Gets Their Own Recovery Plan.

enComm uses adaptive AI orchestration to build a unique recovery plan for every subscriber.

  • Evaluates payment failure type, subscriber value, and engagement history
  • Considers cancellation intent, communication preferences, and billing patterns
  • Continuously works before, during, and after every churn signal.

No static workflows. No generic automations. No one-size-fits-all retention.

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How It Works

The enComm Recovery Engine

A three-step intelligence loop running continuously in the background.

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01

Detect Risk Before Churn Happens

enComm continuously monitors subscriber behaviour to identify pre-churn signals — before customers cancel, before payments fail, before revenue is at risk.

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02

Build Adaptive Recovery Plans

Every failed payment and cancellation attempt is classified and orchestrated dynamically, delivering the right recovery plan at the right time to maximise retention.

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03

Recover Revenue Automatically

enComm orchestrates email, SMS, secure payment links, intelligent cancellation saves, and AI-powered voice calls to recover revenue before it's lost.

Exclusive to enComm

Most Subscription Platforms Stop at Email.
enComm Goes Further.

AI-powered voice agents speak directly with subscribers to resolve failed payments, answer subscription questions, offer retention incentives matched to the subscriber, and recover at-risk customers who ignore emails and SMS.
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Real Conversations at Scale

Resolve failed payments in real conversation with human-quality AI voice agents.

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Matched Retention Incentives

Offer incentives calibrated to subscriber value, tenure, and cancellation reason.

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Full Recovery Intelligence

Full transcripts and recovery insights improve future AI retention decisions.

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Intelligent Cancellation Recovery

When a Subscriber Attempts to Cancel, enComm Understands Why.

Then responds with the offer most likely to keep them subscribed.

enComm reads the reason and matches the response:

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Personalised Discounts

Calibrated to subscriber LTV and tenure

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Skip Next Order

For price sensitivity or product fatigue

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Automatic Pause

Retain the subscriber without losing them

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Intelligent Product Swaps

Match the right product to the right reason

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If the first offer fails, enComm escalates automatically with another meaningful, different recovery attempt.

Multiple rounds. Multiple chances. Zero lost revenue left on the table.

Adaptive Payment Recovery

Cards Fail for Different Reasons.
enComm Recovers Them Differently.

AI classification. Adaptive recovery plans. Smart-timed retries.
Multi-channel orchestration.

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01

Classify

Every failure is classified as soft decline, hard decline, or authentication required. The recovery plan starts here — informed by the exact failure type.

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02

Orchestrate

Recovery plans are built from subscriber value, behaviour, billing history, decline type, & communication preferences — dynamically, for each subscriber.

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03

Recover

Smart retries are scheduled around banking cycles, time zones, & payment patterns. Every retry or outreach happens when recovery is most likely.

Every retry or outreach happens when recovery is most likely — not on a fixed schedule.

Integrations

enComm Manages the Intelligence Layer.
You Keep Your Stack.

Orchestrate retention and recovery through the tools your team already uses.

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Klaviyo

Use your existing email flows, subscriber profiles, and sender reputation. enComm's recovery intelligence orchestrates through Klaviyo.

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Attentive Icon

Attentive

Recover via SMS through your existing Attentive setup. Subscriber data stays unified, outreach stays personalised.

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Postscript

Postscript SMS delivery, orchestrated by enComm's recovery intelligence. Your infrastructure, our intelligence layer.

Or use enComm-native delivery.

Your choice, your infrastructure, our intelligence.

The Platform

Enterprise-Grade Subscription Infrastructure.
With Intelligence Built In.

enComm combines Shopify-native subscription infrastructure with AI-powered retention and revenue recovery built to maximize subscriber lifetime value.

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Subscription Management

  • Shopify-native subscriptions
  • Multi-gateway billing
  • Prepaid & deferred billing
  • Telesales & manual subscriptions
  • Customer self-service portal

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Retention & Recovery

  • AI-powered churn prevention
  • Adaptive cancellation recovery
  • Failed payment recovery
  • Multi-channel recovery
  • Winback automation

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Intelligence & Analytics

  • Subscription analytics
  • Churn analytics
  • Real-time dashboards
  • Revenue forecasting
  • Subscriber insights

Why enComm

Subscription Revenue Recovery
Starts Before Churn Happens

Traditional platforms react after revenue problems happen.
enComm works continuously to protect revenue.

Capability enComm Recharge Skio Stay.ai Loop
Shopify-native subscription billing
Adaptive AI recovery workflows

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Limited

Limited

Partial

Partial
AI-powered voice recovery

Multi-channel recovery orchestration

Email + SMS + Voice

Email-focused

SMS integrations

Email + SMS

Email-focused
Native + integrated messaging stack

Partial

Partial

Partial

Partial
Proactive churn intelligence

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Limited

Limited

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Limited
Intelligent cancellation recovery

Basic

Strong

Strong

Strong
Revenue protection as a core strategy

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Subscription ops

Subscriber UX

Retention opt.

Subscriber tooling

Built to Maximise Subscriber Lifetime Value

What enComm Delivers.

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Reduce

Churn

  • Voluntary churn
  • Involuntary churn

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Recover

Revenue​

  • Lost subscribers
  • At-risk revenue

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Grow

Subscriber LTV​

  • Recurring revenue
  • Revenue predictability

Stop Losing Revenue to
Preventable Churn.

enComm continuously works behind the scenes to recover
failed payments, prevent cancellations, and retain more subscribers —automatically.

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Shopify-native   .  No-code setup   .    AI-powered from day one