Encomm is the AI-native revenue protection platform for subscription brands
Built to reduce churn, recover failed payments, and maximize subscriber lifetime value automatically.
Customers cancel. Cards fail. Subscribers disengage. Revenue disappears silently.
Most subscription platforms have:
Same timing, same sequence for every customer — regardless of failure type or subscriber value.
Identical copy to every subscriber. High-value and low-value customers are treated the same.
A single exit page. No intelligence. No personalisation. No understanding of why they're leaving.
Billing, cancellations, and dunning are handled separately. No shared context. No unified recovery.
Modern subscription brands need intelligent systems that:
Identify churn risk before subscribers decide to leave — detecting signals before cancellations, before failures, before revenue is at risk.
Recover failed payments with adaptive, personalised plans built around each subscriber’s unique history, value, and communication patterns.
Prevent cancellations, reactivate lost subscribers, and maximise lifetime value — continuously, not just when revenue is already gone.
That’s what Encomm was built for.
enComm intelligently adapts the recovery plan for every subscriber, automatically.
Personalized recovery journeys across the subscriber lifecycle.
Intelligent retention experiences built around customer behavior
Continuous revenue protection before, during, and after churn signals
Every AI decision is explained in plain English on the dashboard. No black box.
Live Orchestration — Subscriber #4821
Alex T. — Premium Subscriber
Risk signal detected — engagement drop + late payment
AI classified: Soft decline + voluntary risk
Adaptive plan built: High-value retention sequence
Email sent — personalised retry + offer
AI voice agent calling — live conversation
Revenue recovered — subscription retained
A three-step intelligence loop running continuously in the background.
enComm continuously monitors subscriber behaviour to identify pre-churn signals — before customers cancel, before payments fail, before revenue is at risk.
Every failed payment and cancellation attempt is classified and orchestrated dynamically, delivering the right recovery plan at the right time to maximise retention.
enComm orchestrates email, SMS, secure payment links, intelligent cancellation saves, and AI-powered voice calls to recover revenue before it's lost.
AI-powered voice agents speak directly with subscribers to resolve failed payments, answer subscription questions, offer retention incentives matched to the subscriber, and recover at-risk customers who ignore emails and SMS.
Resolve failed payments in real conversation with human-quality AI voice agents.
Offer incentives calibrated to subscriber value, tenure, and cancellation reason.
Full transcripts and recovery insights improve future AI retention decisions.
AI Voice Agent — Live Call
Hi Sarah, I'm calling about your subscription — your payment didn't go through. I can help resolve that right now.
Oh yes, I switched cards last month. Can I update it?
Absolutely. I can send a secure payment link now, or offer you 20% off since you've been with us 14 months.
The discount sounds great, actually.
Then responds with the offer most likely to keep them subscribed.
Encomm reads the reason and matches the response:
Calibrated to subscriber LTV and tenure
For price sensitivity or product fatigue
Retain the subscriber without losing them
Match the right product to the right reason
What Encomm Captures at Cancellation
Reason for cancelling
Price sensitivity
Subscriber tenure & LTV
14 months · $2,646
Previous offers received
None received
Engagement & comms history
High — Email + SMS
Product & order history
12 orders · 0 returns
AI recommendation
20% offer — high confidence
AI classification. Adaptive recovery plans. Smart-timed retries. Multi-channel orchestration.
Every failure is classified, and the recovery plan starts here based on the exact type of failure.
Recovery plans are adapted dynamically based on subscriber value, behaviour, & preferences.
Every smart retry or AI outreach happens when recovery is most likely, not on a fixed schedule.
When a payment fails, your subscriber sees a recovery page that looks exactly like your store. Not a generic Shopify screen. Your logo, brand colour, and display name are used from the store URL automatically.
Your logo, your brand, your domain
One click from the recovery email or SMS.
Page content adapts to the failure type
Retention offer is presented on the recovery page alongside the payment action
The subscriber never sees an enComm URL.
enComm adds AI-powered recovery and retention on top of your existing subscription platform. You keep running exactly as you are on ReCharge, Stripe Billing, Chargebee, Recurly, Bold, or any other platform . We add the layer that recovers what you’re losing.
No disruption to your existing billing.
Orchestrate retention and recovery through the tools your team is already using or use enComm-native delivery.
Use your existing email flows, subscriber profiles, and sender reputation.
Recover via SMS through your existing Attentive setup.
Postscript SMS delivery, orchestrated by Encomm’s intelligence.
Your choice, your infrastructure, our intelligence.
enComm combines subscription infrastructure with AI-powered retention and revenue recovery built to maximize subscriber lifetime value.
Shopify-native subscriptions
Multi-gateway billing
Prepaid & deferred billing
Telesales/manual subscriptions
Customer self-service portal
AI-powered churn prevention
Adaptive cancellation recovery
Failed payment recovery
Multi-channel recovery orchestration
Winback automation
Subscription analytics
Churn analytics
Real-time dashboards
Revenue forecasting
Subscriber insights
Traditional platforms react after revenue problems happen.
enComm works continuously to protect revenue.
| Capability | Encomm | Recharge | Skio | Stay.ai | Loop |
|---|---|---|---|---|---|
| Shopify-native subscription billing | |||||
| Adaptive AI recovery workflows | Limited | Limited | Partial | Partial | |
| AI-powered voice recovery | |||||
| Multi-channel recovery orchestration | Email + SMS + Voice | Email-focused | SMS integrations | Email + SMS | Email-focused |
| Native + integrated messaging stack | Partial | Partial | Partial | Partial | |
| Proactive churn intelligence | Limited | Limited | Limited | ||
| Intelligent cancellation recovery | Basic | Strong | Strong | Strong | |
| Revenue protection as a core strategy | Subscription ops | Subscriber UX | Retention optimisation | Subscriber tooling |
Voluntary churn
Involuntary churn
Lost subscribers
At-risk revenue
Recurring revenue
Revenue predictability